TERMS & CONDITIONS

Goods Supplied

All goods supplied shall remain the property of CBL until full payment has been made.

However, responsibility shall pass to the customer once delivery has been accepted.

 

Completed Orders & Payment

CBL will hold all items ordered until the order is complete in our warehouse, and ready to be delivered. At that point, the balance will become due, and collection or delivery will need to be arranged. Full payment will be required 48 hours prior to delivery of any part of the order where all goods have been delivered and are being held in our warehouse.

IMPORTANT: We can only hold complete orders for a maximum of 10 working days as we do not have a storage facility.

 

Deliveries

 

Every effort will be made to complete delivery at a mutually agreed date and time slot with the customer.
Delivery will be made to a ground floor location unless a prior arrangements have been agreed.
In usual circumstances, deliveries can only be made on a Monday to Friday between 7.30am and 3.30pm (Except Bank Holidays)
Single Delivery Charges;
Within a 25 mile radius – £33.00 & vat
Beyond 25 miles to 40 miles radius – £66.00 & vat
Beyond a 40 miles radius – Price on request.
We also offer a ‘Multi Delivery package’ which is advantageous if you are building a new property, or carrying out a major renovation, and will
need to have first fix items supplied before further deliveries. You can have up to 3 deliveries within the same single cost, and spread payment of
the products.
Multi Delivery Charges;
Within a 25 mile radius – £60.00 & vat
Beyond 25 miles to 40 miles radius – £120.00 & vat
Beyond a 40 miles radius – Price on request.
With this facility, payment in full is only due prior to delivery of the specific goods delivered in stages. This will allow payments to be spread over
the duration of your build schedule. 50% of the outstanding balance must always be paid in line with our deposit guidelines
Alternatively, goods can be collected at an agreed date and time from CBL. The Warehouse is closed at the weekend, however, collections can
be arranged with minimum 48hrs notice. All deliveries or collections must be signed for by the customer.
 

Damaged or Scratched Goods / Missing Parts / Defective Goods / Replacement Products

 

CBL endeavour to inspect all product packaging prior to any delivery to ensure goods are received in good condition.
Any claims for faulty or missing parts must be made to CBL as soon as is practical after discovery (within 3 days of delivery)
IMPORTANT: Please examine the goods prior to fitting. Once fitted, you will be deemed to have accepted any defects which should have been
noticed with reasonable examination.

Procedure for Replacement Products;

a If the reason for change is due to a product being damaged or potentially a manufacturing defect;

In the first instance, we will need an image of the product, or, if practical, bring the product into the showroom for our inspection. We

can then work with you to agree the best way forward.
Should a replacement product require to be shipped before the original is collected or returned, we will take payment for the
replacement, and credit the original once we have received the goods at our premises. Credit will be raised within 24 hours of return.

b If the reason for change is not the fault of CBL ie change of mind, incorrectly ordered etc
The original product will need to be returned to Cambridgeshire Bathrooms in the original packaging, unopened, and able be resold ‘as
new’. A restocking charge of 25% will apply – credit will be raised within 24 hours of return.
Should a replacement product require to be shipped before the original is collected or returned, we will take payment for the
replacement, and credit the original once we have received the goods at our premises. Credit will be raised within 24 hours of return.
c If the reason for change lies with CBL ie specification or supply error
We will collect the original product at our cost and credit in full providing the product is in a re-saleable condition. The replacement
product will be treated as a new order, although we will of course do our utmost to provide a speedy resolution.
Should a replacement product require to be shipped before the original is collected or returned, we will take payment for the
replacement, and credit the original once we have received the goods at our premises. Credit will be raised within 24 hours of return.

 

Ex-Display Items

Ex-display items may have minor defects.  We would expect you to examine the goods prior to purchase, plus, we will endeavour to highlight any known defect prior to purchase.  Defects which are obviously apparent or which have been made known prior to purchase are deemed to have been accepted.

There is no specific guarantee period, although ex-display items still have to be of satisfactory quality, to fit their intended purpose and be as described.

 

Payment

 

All goods must be paid for in full 48 hours prior to the delivery day.
Orders over £750.00 require a 50% deposit at the time of order with the balance being settled prior to delivery.
Orders under £750.00 including VAT must be paid for in full at the time of order.
Once products have been ordered, the deposit will be non-refundable. We would though be happy to put a credit against your account,
although the appropriate Manufacturers charges will still apply.
*All Credit Card purchases of £500 or above are subject to a 1% surcharge.
Returns

CBL will accept returns of unwanted goods within 7 days of delivery (exceptions below) however a restocking charge of 25% will be applicable. For Tile returns – see ‘Tile’ section.

Returns will only be accepted if goods are ‘as new’. Ie complete & still sealed in the original packaging, as in most circumstances they will be returned to our suppliers for resale.

 

Shower Trays / Enclosures / Baths

We have a label on these items which will request that you firstly ensure that the correct goods have been delivered in accordance with your order, BEFORE opening the packaging to inspect the products.

In the event of damage which could only be discovered upon removing packaging, we will of course take responsibility.

Design Service

The site visit is essentially for the purpose of taking relevant dimensions, giving layout and product advice, as well as gaining a clear understanding of the customer needs and how the products in our showroom would best work for your bathroom space.

In older properties, a designer visit or subsequent installation survey may not always reveal issues within the building and as a result, additional work may be required or the plans may need to be reviewed. Any changes that may be needed will always be fully agreed in writing with clients before being implemented.

Our 3D design drawings are part of our sales package and therefore do not carry any guarantee as to the dimensions or actual design if products are purchased from an alternative source.

Tiles

IMPORTANT: Our tile quotations are an estimate, and are intended purely as a guide to the approximate cost of the product.

We strongly recommend that the no of tiles required should be checked with your installer as there are many variations in how tiles can be laid depending on customer/installer preferences. We would recommend allowing a minimum of 10% over the strict measurement as additional tiles ordered at a later date will often have a shade variation . Tiles are non-returnable.

Toilet Seats

 

CBL cannot accept the return of any Toilet Seat and Cover once it has been opened and fitted to the intended WC unless defective or misdescribed. Toilet Seats are not guaranteed to fit all WCs and are purchased at the Customer’s own risk.

 

Bathroom  Furniture /Specially Made Products

Due to supplier policies, certain products cannot be returned to CBL unless they are mis-described or not of satisfactory quality. These will include ALL furniture and ‘specials’ made to customer specification.

 

Installers/Plumbers

We would be delighted to put forward names and details of Bathroom Fitters who regularly work alongside us successfully and come with a strong reputation based on customer feedback. However we would also advocate taking up independent references.

 

After Sales Service

We want to ensure that you are delighted with your experience at Cambridgeshire Bathrooms, and therefore have a Customer Service department which takes care of you from the moment you have placed your bathroom order. This department deals with everything including advising you when products are here, to arranging a convenient delivery slot. Ext 201 & Ext 203

As of the first of July 2016

Our Contact details:

Cambridgeshire Bathrooms – Unit 12B Sawston Park, London Road, Pampisford, Cambridgeshire CB22 3EE

Tel: 01223 837 939.

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