COVID-19 UPDATE

Last updated: 30th November 2020

IN ACCORDANCE WITH LATEST GOVERNMENT AND INDUSTRY GUIDELINES

OUR SHOWROOMS WILL RE-OPEN ON AN APPT ONLY BASIS FROM 2 DEC

In the meantime, although the showrooms are closed, we are open for business to deal with any new or existing enquiries & we will continue with our scheduled deliveries.
You can reach us on 01223 837939 (Sawston Showroom) or 01480 598750 (Fenstanton Showroom).
Please be assured that our Customer Service Department will also remain open during this period.

IMPORTANT: It Is MANDATORY that all customers wear MASKS & DISPOSABLE GLOVES (the latter of which are provided by us) when visiting our showrooms, as we have a large number of hard surfaces which are often being handled during the browsing process. We have other safety measures in place which you can see below. Please familiarise yourself with these social distancing and protective measures before attending an appointment.

From 2nd December, we will be open on our usual hours MONDAY to SATURDAY at our Sawston and St Ives showrooms by PRE-ARRANGED APPOINTMENT ONLY.
To avoid disappointment please call 01223 837939 for Sawston, and 01480 598750 for St Ives, & book a meeting with one of our Sales Designers.

Appointment Only

In order to ensure social distancing, we are operating appointment only visits until further notice, and, retain a maximum 1 customer (ie 2 people) per Designer, in the showrooms at any one time. Particularly during this ‘Tier 2’ period, prior to the Christmas break, this is likely to be just 6 people maximum at Sawston and 4 people maximum at our St Ives store.

Unfortunately, for a limited period, we will not be allowing children into the shop, primarily for their own safety. All appropriate PPE guidelines will be adopted by our staff, together with gloves and sanitiser being available to customers at the entrance and at other key points around the store.

Sales

For Booking Appointments, and the following up of Quotations and Designs, plus New enquiries
01223 837939
Press 1 at menu

Customer Service

To discuss Deliveries and Balance
payments of existing orders, plus
After Sales;
01223 837939
Press 6 at menu

3d Design Services

Our designers will strictly adhere to government safety guidelines, wearing a mask and gloves and using hand sanitiser before entering your home whilst ensuring 2m social distancing.
If you prefer, we can create Designs with your existing architect plans or your own drawings & dimensions.

Social Distancing and Protective Measures

All customers are expected to wear a mask and disposable gloves at all time when coming into the store to protect their own safety and that of our staff members.

Please do not enter the store if you or a member of your family have contracted, or have symptoms of COVID-19 within the last 14 days.
Sanitizer is available at the front of the showroom and at every active desk
Customers must sanitize hands before entering the showroom.

Floor arrows are in place, to clearly show a route around the showroom. Please follow this route for your own protection, as there will be a maximum of 3 customers using the showroom at any one time.

Our Sales Designers will visibly sanitize hands in front of the customer when meeting them to demonstrate best practice

It would be appreciated if customers would refrain from touching the products unless absolutely necessary
There will be a glass screen sited at every active desk for when Customers & Designers are seated to discuss designs/quotes etc
When using the credit card machine, we will wipe the terminal with Anti Bac wipes, both before and after the process as this is another hotspot.